FAQ'S

Any room in our Studio, or even the entire Studio, can be booked by contacting us directly for your special quote. You may contact us by filling out the form underneath, calling us, or emailing us directly.

You may find pricing availability on our website for specific rooms, but we always like to treat every project as unique and provide best pricing solutions to accommodate your specific needs.

Our Studio offers a number of free parking spaces right outside the front and back of the building. Please make sure you only use the assigned spots for Chroma to avoid getting ticketed or towed at your expense.

There are also additional parking spaces (street parking) available around the building within a very short walk.

Chroma is located on the 3rd floor of the building and is accessible via elevator. In addition, there are two stairwells (front & back), as well as two wheelchair accessibility ramps to help access into the Studio.

Chroma occupies the entire 3rd floor of the building and does not share the floor with any other companies.

If you decide to rent the entire Studio, the entire floor is yours, including the welcoming area, kitchenette, and all available spaces and rooms, which are all conveniently located on the same floor.

During rental hours, whether in a specific room or the entire Studio, you will have complete privacy and freedom to bring your imagination to life!

We are happy to provide any of our available equipment at an associated rental cost. Chroma Studios has a number of professional equipment available, which can be accessible to rent and use as needed, following a reservation.

A list of our equipment and pertinent information may be found here.

At Chroma we accept all forms of payments, including all credit cards (VISA, AMEX, MC, Discover), as well as credit card processing payment systems such as PayPal, Zelle, Venmo, etc. We additionally accept wire transfers and checks (need to be cleared prior to appointment).

In order to confirm your reservation, a down payment equal to 30% of the final booked amount needs to be paid at the time of booking. Please note that no reservation is considered final if down payment has not been made. Our Company reserves the right to cancel any non-confirmed reservations.

Full payment must be completed prior to the start time of your confirmed appointment.

We understand that plans change and unexpected events can occur that may lead to you canceling your confirmed reservation. We have put together a flexible cancellation policy to accommodate your needs, as follow:

More than 72 hours of confirmed appointment:

If you decide to cancel your confirmed reservation more than 48 hours of your confirmed appointment, you will incur no charges and your payment will be refunded in full.

Within 24 to 48 hours of confirmed appointment:

If you decide to cancel within 24-48 hours of your confirmed appointment, you will be charged the 30% (thirty percent) paid originally as down payment.

Within 24 hours of confirmed appointment:

If you decide to cancel within 48 hours prior to your confirmed appointment, you will be charged 50% of the full fee of all the services you had booked in your original appointment.

All refunds will be made in the original form of payment used. Clients will be solely responsible for any credit card transaction fees incurred by our Studio during payment processing and will be applied accordingly to all refunds.

In the event of a no-show, the full amount of your confirmed booking will be charged to your preferred method of payment. If paying by check or wire-transfer, an invoice will be produced for any remaining balance.

Should you decide to change your confirmed appointment to a later date, please inform us as soon as possible and we will make the best we can to accommodate your request.

**We always strive to accommodate our clients and build long-term relationships. We also know that “life happens” so if something comes up and you need to cancel your reservation, we encourage you to call and speak to us. We will always make the best reasonable effort to accommodate where we can.

Our Studio reserves the right to reschedule and/ or cancel the client’s reservation with reason. In that case, client shall be given priority to reschedule at a desired date or a full refund of any monies already paid.

Our Company shall not assume any liability for any confirmed reservation affected by Force Majeure and any other acts that are beyond its control, including but limited to, power outages, building failures, weather conditions, town or community events etc., but will make any reasonable and practicable effort to perform on its services. In such instances, we will work together with the client to figure out the best possible solution.

A client will reserve a room or the studio for a predetermined period of time. Should the client need more time, they can request additional time for an additional fee, as long as the room or studio is available. Rental time begins and ends promptly at the predetermined time of the confirmed booking / appointment. Our Studio will ensure that the reserved rooms are always ready at the designated starting time. Any delays on behalf of the client are the sole responsibility of the client and cannot be made up at the end of the rental time, including cleanup of any props, equipment, etc.

It is the client’s responsibility to leave the premises in the exact same way they were found upon arrival, including the condition of the rooms and any contents or fixtures. Any items the client brings to the Studio will need to be removed by the client at the end of the reservation. Trash cans will be provided by the Studio onsite, and we will make sure to dispose of all trash at the end of each day. Clients should inform our Studio ahead of time of any larger items that may need to be disposed at the end of the booking. In case of a large photoshoot or project that may require disposal of large amounts of garbage may accrue additional costs.

Should the client not comply with cleaning after themselves and leave the room or studio in a messy or dirty order,  client will be charged an additional one-time cleaning fee (minimum of $50).

Any items left behind by the client may be collected by our Studio as “lost and found” and will be kept for 7 days. After the 7-day grace period, all items shall be considered abandoned and will become Studio property. Clients shall not be compensated for any action related to abandoned items.

Any client using Chroma studios will be liable and responsible for the following house rules. A minimum penalty of $100 shall be paid by the client if any of the rules are not followed and respected:

 

  • No food, drinks, or gum allowed in the studio to avoid any potential mess or damage to equipment.
  • Respect other photographers and their clients by not interfering with their shoots.
  • Keep the Studio and all surrounding areas clean and tidy at all times by consolidating equipment, disposing of trash and wiping down surfaces.
  • Handle equipment with care and respect to prevent any damage and ensure the longevity of the equipment.
  • No smoking or vaping allowed inside the studio or within 10 feet of the studio entrance.
  • Alcoholic beverages and non-prescription or illegal drugs are strictly forbidden at the Studio premises, both inside and outside.
  • Studio reserves the right to prohibit entry to any person under the influence of alcohol or illegal substances.
  • Pets are not allowed without the explicit prior consent of the Studio.
  • All bookings must be made in advance and full payment must be made prior to the client’s confirmed appointment.
  • All photographers must sign a waiver or contract before using the Studio to confirm they will follow the rules and are liable for any damages that may occur.
  • Leave the studio as you found it – clean and tidy, and all equipment back where they belong.
  • Keep noise levels at a minimum to avoid disturbing other photographers and their clients.
  • If you need to use music, please notify us ahead of time and keep music levels at reasonable levels.
  • Be on time and allow ample time for set up and pack up to avoid overlapping with other bookings.

Chroma Studios including – but not limited to – any of its officers, employees, representatives, agents, and associates, shall not be held liable for any direct or indirect damage, injury, or loss to the client and the client’s possessions while on the Studio premises, indoor and outdoor. Client indemnifies Chroma Studios against any lawsuit or claim, including reasonable attorney’s fees, during and after the period of the confirmed booking / appointment.

You may also find a readily available PDF to be signed by any clients offering professional services at Chroma premises.

Chroma Studios expects all clients to conduct themselves in a professional and humane way. Clients are solely responsible for the conduct and welfare not only of themselves, but also of any persons accompanying them at Chroma Studios. We reserve the right to be present during a shoot or project, as well as to immediately stop the shoot/ project and demand the client to leave the premises at once if we observe any unprofessional conduct, including but not limited to, any dangerous or illegal acts. Client shall not be entitled any refunds in such cases and the Studios reserve the right to act or report such cases.

Client shall be solely responsible to ensure that any and all models – professional or not – or photographic subjects used for any shoot or project are of legal age. Client is also responsible for verifying the age of said models using appropriate legal methods. Chroma Studios is not required to determine or confirm the legal age of said models and/or photographic subjects, including confirming the validity of any fake or invalid IDs, and shall not be held liable for any pertinent incidents. Chroma Studios reserves the right to ask for proof of legal age or parental consent as it sees fit, and to also stop any shoot or project should the Studios become aware of any age violation.

Insurance

We will always ensure that our equipment is clean and in good working order but cannot make any guarantee as to the equipment’s’ functionality. Clients should check whether the equipment they wish to rent are compatible with their shoot / project prior to making a final booking. Clients should notify Chroma Studios of any equipment malfunction or damage immediately to avoid bearing any additional costs.

Clients are solely responsible for any damage caused to either rented equipment or any of the Chroma Studio facilities. Chroma Studios reserves the right to request and hold deposits to safeguard against any damages at any given time. If any damages occur, Chroma Studios will inform the client of the amount needed to cover the pertinent costs, and client agrees to pay any fees for repairs. Such damages may include, without limitation, spills, stains, scuffs, any visible wear and tear on the premises, floors, walls, fixtures, furniture, etc.

Client shall comply not only with the terms, conditions, and rules set within by Chroma Studios, but also with all federal, state, county, city, or other local laws, rules, regulations, and ordinances of any pertinent governmental authority. Client understands the rules and terms set within by Chroma Studios and this is considered the entire understanding between Chroma Studios and the client (“Parties”).

Any controversy or claim arising out of these terms and rules shall be construed and enforced under the laws of the Commonwealth of Massachusetts without giving effect to its conflict of laws principles or rules. Parties consent to exclusive jurisdiction and venue in the appropriate state or federal forum in the Commonwealth of Massachusetts.

Parties agree that any dispute arising out of or related to these terms and rules shall first be subject to arbitration.

The place of arbitration shall be Boston, Massachusetts before a mutually acceptable arbitrator(s) or according to the arbitration laws, rules, and regulations as applied in the appropriate venue. Arbitration shall be conducted in English. The arbitrators shall award to the prevailing party, if any, as determined by the arbitrators, its reasonable attorneys’ fees and costs, including the costs of the arbitration. Judgment on any arbitral award may be entered in any court having jurisdiction.  Judgment on the arbitrator’s award may be entered in any competent court.

By agreeing to arbitrate, Parties are not waiving a jury trial.

Parties shall keep confidential: (i) the fact that any arbitration occurred; (ii) any awards awarded in the arbitration; (iii) all materials used, or created for use in the arbitration; and (iv) all other documents produced by another party in the arbitration and not otherwise in the public domain, except, with respect to each of the foregoing, to the extent that disclosure may be legally required (including to protect or pursue a legal right) or necessary to enforce or challenge an arbitration award before a court or other judicial authority.

Any room, session, or even the entire Studio, can be booked via Acuity Scheduling by using the “Book Now” button, or by contacting us directly for your special quote. Should you choose to book directly with us, you may contact us by filling out our form, by calling us, or emailing us!

  You may find pricing availability on our website, but you can always reach out directly with a specific request. We always like to treat every project as unique and provide best pricing solutions to accommodate your specific needs.

You can now easily and safely book your session or Studio via Acuity Scheduling by using the “Book Now” button throughout our website. At Chroma we strive to accept all forms of payments. Should you like to book directly through us, we are willing to accept wire transfers and checks (both need to be cleared prior to appointment).

In order to confirm your reservation, a down payment equal to 30% of the final booked amount needs to be paid at the time of booking. Please note that no reservation is considered final if down payment has not been made. Our Company reserves the right to cancel any non-confirmed reservations.

Full payment must be completed prior to the start time of your confirmed appointment.

Waiver of Liability